The information they provide must match the transaction details for cash payout. Your recipient might also need to fill in their information in a form at the cash pickup point.Non-Egyptian citizens can only pick up the cash at ADIB branches only.a valid government-issued identification document (ID).the transaction reference number (pickup code) which will be sent to them,.The transaction will be eligible for cash pickup within 30 days after it is successfully sent. The recipient will receive an SMS containing the details of the transfer, including the sender’s name, the transfer amount, the currency, and the transfer ID (pickup code). They do not need to have an account with ADIB or FawryPlus to pick up the cash. The recipient can visit any ADIB branches (EGP or USD), or FawryPlus branches (EGP only) to cash out.Here is some helpful information to assist your recipient with cashing out in Egypt: You can do so in the app by inputting the USD amount you want the recipient to receive, instead of the amount in your local currency. When choosing the USD cash pick-up option in the app, we recommend inputting a rounded amount to ensure the recipient has a smoother pickup experience at ADIB.In this case, the sender will be refunded the transfer amount. The transaction will be rejected if the recipient's full name isn't provided. Please input the recipient’s full name (4 names as per the National ID) to ensure the recipient is able to pick up the funds.If you made an error with the recipient's details, please don't hesitate to reach out to us: Send us an email at via your registered email address. We make it easy for you to edit any transfer details before the final payment confirmation step. Please always double-check every transaction detail before you send money. If you sent money to the wrong person or the wrong number, what can you do? If a transfer is initiated on Saturday, it will arrive on Tuesday.If a transfer is initiated on Wednesday at 3:00 pm, it will arrive on Monday by the end of the day.If a transfer is initiated on Monday at 12:00 pm, it will arrive on Tuesday by the end of the day.If a transfer is initiated before 2:00 pm Cairo Local time, it will arrive on the next business day, (maximum after 2 business days), Within 2 business days (Fridays, Saturdays, and Sundays are off) If a transfer is initiated on Saturday, it will arrive on Sunday.If a transfer is initiated on Wednesday at 3:00 pm, it will arrive on Thursday by the end of the day.If a transfer is initiated on Monday at 12:00 pm, it will arrive by the end of the day.If a transfer is initiated before 2:00 pm Cairo Local time, it will arrive on the same day (maximum on the next business day). Within 1 business day (Fridays and Saturdays are off) Within minutes, pickup is during ADIB operating hours You can also contact us directly.Within minutes, pickup is during ADIB or FawryPlus operating hours Have you checked your registered email address? Our Support team has certainly sent detailed instructions, so go have a quick check and send us what is amiss. Your transfer could not go through as we still need to receive some documents from you. Use the links below, *from the app*, to send clear and complete pictures of your document(s):Ĭ) You already sent documents but your account is not yet verified Please review before sending to avoid unnecessary delays. NOTE : if the address on the ID does not match, send us a utility bill instead or a bank statement. Your current address as indicated on your Taptap Send account Please send us an ID that is not expired and that shows: We need to receive a proof of address and proof of ID to lift the limits on your account. Your transfer could not go through as your account needs to be verified. Any other reasons specific to your card or bank.For instructions on how to do so, please click here You do not have enough funds? You may want to use another card.You have reached your some limits on your card?.We want you to be able to send money as easily and quickly as possible! Taptap Send does not ever block transactions from our allowed cards. Please contact them and review why with them. You can see some of the most common reasons:Ī) Your bank does not allow the operation There are multiple reasons why a transfer may fail.
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